Terms of Use

Our personal data protection policy helps to establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.

Thanks to this policy, we will be able to take your requirements into account and meet your expectations.

To earn your trust, Iloha création, we primarily guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your Data").

For complete transparency with you, and to guarantee you secure use of our mamiereglisse.com website in all its available versions and related applications (hereinafter the "Iloha création Website"), we provide details on how we process your data, so that our services are always in line with respecting your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data, across all our platforms.

Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be stored for the time necessary for its determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the Iloha création website.

To these ends, we strive to take all necessary measures to comply with applicable data protection law.

Thus, the undersigned Taillet Céline undertakes, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, and by applying these rights ourselves (paragraphs 6 and 10). Any information relating to potential transfers to a third country or recipients is also made available, as well as the retention period for collected data (paragraph 5) and security measures (paragraph 9).

 

  1. WHO ARE YOU?

When we mention "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of Iloha création, if you have placed an order on the Iloha création website, as a customer of Iloha création if you have created a customer account but have not ordered any products or services, or if you have browsed the Iloha création website as a visitor without having created a customer account or placed an order.

 

  1. WHO ARE WE?

Iloha création is a LTD , registered under number 951 239 821, represented by Taillet Céline, as Chairman and CEO, whose registered office is at BP 2287 Nouméa 98846 Nouvelle Calédonie.

Iloha création publishes the Iloha création website and, as such, implements various processing of your Data as a data controller.

 

  1. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the Iloha création website using cookies, if you create a customer account on the Iloha création website, if you order one of our products or services or agree to be a member of our newsletters (SMS, emails).

Your personal data helps us to streamline your browsing on the Iloha création website, as well as to offer you a more personalized experience. We can thus best process your orders, offer payment in installments, prevent fraud, make necessary refunds, and manage your customer reviews.

 

3.2.  Your browsing on the Iloha création Website

To allow you to browse the Iloha création website, we process your data with your consent as the legal basis for this.

 

3.3. Processing of your orders

To handle and process your orders, we use your data.

Our use of it serves to manage mediation, customer relations (including through social networks), our after-sales and distance selling service, our marketing and commercial prospecting actions for the Iloha création website, as well as for the management, deliveries and transport of orders.

The execution of the contract between the two parties (you and us) is the legal basis for processing this data.

The legal obligation of Iloha création is the legal basis for processing, concerning product recall management. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.

 

3.4. Payment in installments

For orders concerned by payment in installments and for certain customers, your data is processed to enable us to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.

 

3.4.1 Klarna

In order to offer you Klarna's payment options, we may transmit your personal data, including your contact details and order details, to Klarna, so that Klarna can assess whether you meet the eligibility criteria and adapt these to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

 

3.5. Customer Reviews

To be able to share your reviews with our customers and visitors, as well as allow you to leave your review on the Iloha création website, we use your data on the legal basis of your consent or legitimate interest.

 

3.6. Payment recovery and fraud prevention

To enable payment recovery and fraud prevention, we use your data.

Thanks to this, we can also guarantee payment security.

The application of this contract between the two parties, as well as the legitimate interest of Iloha création, as data controller, are the legal bases for this processing.

 

3.7. Iloha création advertising management operations

Iloha création's advertising management operations are managed through the use of your data.

This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospecting files of the body in charge of managing objections to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling and games of chance.

The legal bases for the above-mentioned points are the user's consent or the legitimate interest of Iloha création

  1. WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal departments of Iloha création

They are not sent to third parties, except in the situations specified below:

In order to process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.

For the implementation of payment in installments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a manager for collecting and processing customer reviews.

Iloha création's advertising network is managed, thanks to your data, by clients of the network and advertisers.

 

  1. DATA RETENTION

The data collected by Iloha création is retained only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.

We retain certain data collected by Iloha création for a certain period.

In current archives for prospects, for 3 years from the customer's last contact (they are therefore accessible by Iloha création services). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).

Regarding our orders, your data will be archived in the current archives for 5 years from the end of the customer's use of the orders, and in the intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.

Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.

Cookies and their use and duration are detailed in paragraph 7 of our policy.

 

  1. EXERCISING YOUR RIGHTS

6.1. You have the right to request access, modification, and rectification of your Data.

 

6.2. You have the right to request the restriction of the processing of your Data.

Important clarification: to do this, you must challenge the accuracy of your personal data during the time necessary for us to verify their compliance. Or, in the event that you believe that our use of your personal data is unlawful and you request a restriction of their use and not their erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time necessary for verification to determine whether the legitimate grounds we pursue prevail over yours.

 

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, Iloha création will still have the option to keep it in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.

 

6.4. You have the right to exercise your right to object to processing used for commercial prospecting purposes.

In case of prospecting by email, you have the right to request modification or unsubscribe from newsletters by clicking on the "unsubscribe me" hyperlink available in all newsletters, or by navigating directly to the contact page of the Iloha création website

In case of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the Iloha création website

 

6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure, and communication of your personal data.

In the absence of such a prerogative, your successors and heirs have the possibility of communicating with Iloha création to access the uses of this data and allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.

You can also request that your data not be communicated to a third party in the event of death.

 

6.6. You have the right to claim your right to portability.

 

6.7. You have the right to withdraw your consent concerning the processing carried out on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the legality of the uses carried out before your consent withdrawal.

 

6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your complaint (accompanied by your email, name, first name, copy of your identity document and postal address) to the data protection delegation of Iloha création by email to contact@ilohacreation.yahoo.fr and/or by post to  "Iloha création" BP 2287 Nouméa 98846 Nouvelle Calédonie

Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a reply.

 

  1. COOKIES

7.1. What is a cookie?

When you browse a website like the Iloha création website, it may, according to your choice, place a text file on your device (computer, phone or tablet), via your browser.

This text file is called a COOKIE. This cookie then allows the website, such as Iloha création, during the prescribed period of validity or registration of the cookie, to identify your device when you make another visit.

Only the issuer of a cookie can read or modify the information contained in this cookie.

 

7.2. What are cookies used for on mamiereglisse.com?

Different types of cookies can be categorized. Some are issued directly by Iloha création and its service providers, but some sometimes come from third-party companies.

 

7.2.1. Cookies issued by Iloha création and its service providers

There are several categories of cookies that may be found on your device when you browse our website:

 

7.2.1.1. "Essential" Cookies

To access our site, "essential" cookies are necessary, for example, to place an order.

If they were not present, you might experience navigation problems on the site and be unable to place an order.

"Essential" cookies also allow Iloha création to track its activity.

They can be placed on your device by Iloha création or by its service providers.

 

7.2.1.2. "Analytical and Personalization" Cookies

"Analytical and personalization" cookies are not mandatory; they will allow us to facilitate your searches, optimize your experience with us, enable us to better target your expectations, adapt our offers, and maximize the organization of our site.

 

7.2.1.3. "Advertising" Cookies

Advertising cookies are displayed in the advertising spaces on our site. The benefit to you is that your browsing time is improved and optimized through the presentation of relevant offers and advertisements.

To do this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your desires and current interests, based on your recent browsing history on other sites.

This avoids presenting you with advertising content that is not of interest to you. At the same time, Iloha création prefers to have its offers and advertisements presented to users who will be interested in them.

The advertising content offered may contain cookies issued by Iloha création or its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.

 

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for using our site.

 

7.2.3. Cookies issued by third-party applications integrated into our site

When you browse our site, we may include third-party computer applications to provide you with the ability to share content and/or your opinion from our site with others, for example, when you click on the "share" or "like" buttons that come from social networks.

These social networks can then identify you through these buttons even if you have not used them during your navigation on the site. They can do this if, during your last navigation on the site, you were simultaneously connected or active on your social network. We have no control over the uses they employ, nor over the data they hold.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

 

Privacy policy of the aforementioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation     

Twitter: https://twitter.com/fr/tos

Google +: https://policies.google.com/terms?hl=fr

 

Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the advertisement presented, third-party service providers of the advertiser, etc.).

They can, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and thus target and personalize their content if applicable.

 

7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser software contains many options that you have and that you can adjust according to your preferences. Through this, you will then be able to accept or not accept cookies on your device.

However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically stored on your device.

Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.

However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).

In the event that you prefer to refuse these cookies on your device or delete those already stored, we disclaim all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability for our services to store or have access to the cookies that are necessary for their functioning.

 

7.3.1. How to choose your options according to your browser?

You have different options and choices available depending on your browser. To learn more, you can consult its help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

 

  1. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is stored within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.

In this case, we ensure that this data sharing is carried out in accordance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).

The Data Protection Officer can, upon request, provide you with more information regarding data transfer.

 

  1. SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. For this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of processing, as well as the identified risks.

In addition, we comply with the PCI DSS payment card industry security standard, which demonstrates our commitment to security.

 

  1. PROFILING AND AUTOMATED DECISION-MAKING

Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you.

All of this is essential for the conclusion or execution of the contract that binds you to us.

This is how we can propose and carry out the automation of customer identification and "payment in 4 installments". The basis of this operation is related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.

If the risk is assessed with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.

However, if you wish, you can obtain human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automatic decision.

 

  1. POLICY UPDATE AND REVIEW

Our personal data policy will be updated as necessary to always comply with the regulations applicable to the protection of your data (at least every three (3) years).

 

All rights reserved – July 1, 2022