Refund Policy

Exchanges / Refunds / Replacements

 

If you are within the 30-day return period, we offer 3 options:

 

1. Exchange your item for a different size / color.

Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the product you want.

 

2. Refund details and vouchers

By default, the refund method is store credit.

If you wish to receive a refund to the payment method used for your purchase, you must notify us on the return form.

Only the final price paid will be refunded.

Discount codes or vouchers cannot be reissued and are non-refundable.

 

3. Replacement of a wrong or defective item

We are truly sorry! Please send us an email at ilohacreation@yahoo.fr  with the following details:

  1. Your order number
  2. Description of the problem (e.g., wrong / defective item)
  3. A photo or video

 

How long does it take to get a refund?

Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.

 

How to return an item?

  • Each return request must be accompanied by a return form.
  • Please fill out this form as accurately as possible and send your item along with this form to the return address that we will provide you by email.
  • For any questions or concerns, send us an email at ilohacreation@yahoo.fr

 

Late or missing refunds:

  • Check your bank account
  • Contact your bank
  • Processing time usually takes 3 to 5 business days

If you've done all of this and still have not received your refund, please contact us at ilohacreation@yahoo.fr 

 

Shipping:

The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will be for the amount you paid. If you have requested a refund, you will receive exactly what you paid for the product minus any restocking fees.

If you want an exchange: depending on your country of origin, your exchanged item may take 5 to 10 weeks to reach you.

 

Warning:

If you are shipping items over €50 in value, we strongly suggest sending the product back with a tracking number.